Privacy Policy

The Solmer LTD Online Privacy Pledge

Solmer LTD values their customers and respects their need to feel secure while shopping on our site. We offer our customers a 100% customer satisfaction guarantee on all the products we sell. We also offer our guarantee online to protect your privacy and keep your confidential information...confidential!

We have gone to great lengths to provide a user-friendly and safe online shopping environment that features unique products at exceptional values. Please review the information below to better understand the safeguards and policies at Solmer LTD. You can access this Privacy Policy at any time.

If you still have privacy concerns that you feel are not addressed in this information, please contact a Solmer LTD at info@solmer.co.uk

THE KIND OF INFORMATION WE COLLECT AND HOW WE USE IT

When you purchase from Solmer LTD or register to be a preferred customer, we only collect the information that you provide us: name, address, email, and any other data we need to complete your order or request and ensure that any marketing communications are tailored to your particular interests and lifestyle. Registration is optional, so you choose whether or not we store your information to make future shopping experiences more convenient.

When you order from our online store, your name becomes part of our customer database.

From time-to-time we may use our mailing lists to send you special offers or promotions. If you would not like to receive such emails, please go to Edit Account and UNCHECK the box that gives us permission to send you promotional emails.

When You Visit the Site...

Every time you visit us, our web server automatically recognizes only your domain name and only collects basic information to help us best serve your current and future shopping needs. This data includes for example the type and number of pages you visit or types of products viewed or purchased. You must login as a "Registered User" to take advantage of the convenient features offered to registered users.

When You Register on the Site...

Although optional, registration for Solmer LTD preferred customer status allows us to personalize your shopping experience. It also offers a number of convenience features such as stored previous purchases and delivery information. Information requested includes name, company name (optional) your address, telephone number and email address. Although we never share your email address, your name becomes part of our customer database.

When You Make A Purchase...

Your name is automatically added to our marketing email distribution list to receive information on new products, special offers and online promotions. You can unsubscribe from these promotional emails at any time by following the unsubscribe directions that appear at the bottom of each email. Please note that you may still hear from us regarding your order status and any other service issues and order status updates that will allow us to provide you with the optimal shopping experience.

Your name will also become part of the Solmer LTD direct mail/catalog list to receive future catalog mailings. If you do not wish to receive such mailings, please send an email to info@solmer.co.uk. We never share email or address lists with any third party companies.

When You Ship to Address Different then your Billing Address...

We only collect the name(s) and postal delivery information necessary fulfill your requests to ship to alternate addresses. We never share this information unless a service issue relating to the order makes it necessary. If you are a "Registered User" you have the option to either maintain or delete additional delivery addresses contacts from your 'Address Book' at any time.

When You Request We Email You When a Product is in Stock...

We also collect your email address so that we can email you when a back-ordered item on your "Enquiry" becomes available.

When You Contact Us Via Email...

When you send an email to any Solmer LTD department using our "Contact Us" feature your information is only kept until that area has satisfactorily replied to your inquiry. Your name and email address from that correspondence are not retained for any future marketing initiatives or contact.

WHAT ARE COOKIES AND HOW ARE THEY USED

Cookies are small pieces of data that your browser holds in memory or stores in a special file on your hard drive. These small pieces of data are used to help our server remember you while you browse our site from one link to the next and allows us to improve the quality of your experience when you visit our site. Cookies also allow you to place items in your shopping basket, continue browsing, and come back to check out at a later time.

SALE OF OUR COMPANY

As in any business venture, the sale of the Company is always an open question. Should Solmer LTD ever be acquired or merged into another organization, all customer information we have collected will be transferred to the new company.

OUR COMMITMENT TO DATA SECURITY

Solmer LTD is dedicated to preventing unauthorized access to your private information and ensuring a safe and secure online shopping experience. To that end we have a strict internal operating procedure guiding this ongoing commitment.

CHANGES TO THE SOLMER LTD PRIVACY PLEDGE

Your use of our website constitutes your agreement to the policies and procedures set forth in this Privacy Policy. In the event Solmer LTD amends its Privacy Policy in the future, these changes will be clearly posted on our site so you can be kept informed of how, where, when and why we collect information and how we use it. If you have any additional questions, please contact a Solmer Limited at info@solmer.co.uk